Privacy Policy

Last updated: 3 June 2026

Gold Coast Hot Water & Gas ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

When you contact us or request a quote through this website, we may collect:

• Your name
• Your phone number and email address
• Your suburb or service address
• Details of the hot water or gas work you are enquiring about

We may also collect basic technical information automatically, such as your device type and how you found our site, to help us run and improve it.

How we use your information

We use the information you give us to:

• Respond to your enquiry and provide a quote
• Arrange and carry out the work you have asked for
• Contact you about your job by phone, text or email
• Keep records of the work we have done for you

If you tick the consent box on our form, you are authorising us to contact you by phone or text about your enquiry. You can opt out of text messages at any time by replying STOP.

Who we share it with

We do not sell your personal information, and we do not share it with third parties for their own marketing. We do use trusted service providers to run our business, such as our website host and our customer management system, and they only handle your information to provide those services to us and are required to keep it secure.

We may disclose information if the law requires it, or to protect our rights, safety or property.

How we store and protect it

We take reasonable steps to keep your personal information secure and to protect it from misuse, loss or unauthorised access. We keep it only for as long as we need it to provide our services and to meet our legal obligations.

Accessing and correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time.

Contact us

If you have a question about this policy or how we handle your information, get in touch:

Gold Coast Hot Water & Gas
Phone: 0467 886 778
Email: [email protected]

We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date.