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A plumbing emergency doesn't wait for business hours, and neither do we. Whether it is a burst water pipe flooding your living room at midnight, a severely blocked toilet backing up, or an urgent commercial plumbing failure costing your business money, Gold Coast Hot Water & Gas is ready to respond.
Emergency right now? Let us help.
24-hour emergency callouts
Upfront price before we start
We reply within the hour.
If a plumbing issue threatens your safety, risks structural damage to your home, or halts your business operations, it is an emergency. Call us immediately if you experience:
1
Find your main water meter (usually near your front boundary) or gas valve and turn it clockwise to shut down the supply. This instantly minimises property damage.
2
If water is pooling near electrical outlets, light switches, or appliances, safely turn off your power at the main switchboard.
3
Move furniture, electronics, or stock away from the water or gas source to protect your belongings.
4
Contact our emergency line. Keep your phone line free so our responding technician can update you on their arrival time.
The absolute best way to handle a plumbing emergency is to stop it from happening in the first place. We offer complete scheduled maintenance for homes and commercial assets.
Dropping high-definition cameras down your lines to catch cracked pipes or aggressive tree roots before they cause a total blockage.
Using high-pressure water blasting to scour grease, debris, and silt out of storm and sewer lines.
Regular checks on pressure-limiting valves, tap washers, and toilet seals to prevent quiet, costly leaks.
FAQS ・ QUICK ANSWERS
We treat true plumbing emergencies with the highest priority. Because we are based locally on the southern Gold Coast, we aim to have a licensed technician at your doorstep as quickly as possible. When you call us, we will give you an honest, transparent estimated arrival time based on traffic and current dispatch locations.
Our standard trading hours are 7:00 AM to 4:00 PM, Monday to Friday. Calls received late at night, on weekends, or during public holidays do incur an after-hours emergency fee to cover our standby staff. However, we always provide a 100% upfront, transparent quote before we begin any repair work, so you face zero surprises.
We can repair any pipework, drainage, or fittings located within your property boundary. If a water main burst or sewage blockage occurs outside your property line on the street, it is generally the responsibility of the City of Gold Coast council. If you are unsure where the blockage sits, we can use our locating equipment to pinpoint it for you.
We provide rapid 24/7 emergency plumbing response across Burleigh Suburbs, Varsity Lakes, Robina, Currumbin, Tugun, Palm Beach, Elanora and surrounding areas.
Contact Our Team Today for an Upfront, Free QuoteNo hot water, smell gas or planning an upgrade? Get in touch and we'll sort it. We answer the phone 24/7 for emergencies.